Route: the water carries sewage or came up a sewer line
For a practical next step, this is the route people already know, and it is unambiguous.
Clean, gray, and contaminated water
Nationwide
Our home recovery team contains and removes Category 3 water, then cleans, sanitizes, and disposes of materials that cannot be safely restored.
Signs to look for
Room by room, if you notice any of these problems, call us before water has more time to spread into nearby materials.
For a practical next step, this is the route people already know, and it is unambiguous.
To help your home recover, surface water that crossed soil or pavement is treated as Category 3.
After you describe the problem, the path counts as much as the origin.
For a practical next step, lower category water climbs the scale as it sits, and warmth speeds that up.
After you describe the problem, a dead rodent, a nest or heavy insect activity in standing water is a recognized Category 3 route.
After you describe the problem, an unidentified source is assessed at the top of the scale until it is named.
What happens
Our home recovery team adjusts the work to what got wet, how far the water traveled, and which materials can be saved.
After you describe the problem, source, path, elapsed time and room temperature are recorded with photographs. Room by room, you get the reasoning behind the label, not just the label.
To help your home recover, we measure how much of the total surface area of the space is wet porous material.
After you describe the problem, circuits serving the space are switched off at the panel, from dry footing, before the first crew member enters.
After you describe the problem, barriers, air scrubbing and a doffing station separate the affected area from the rest of the building.
After you describe the problem, on a Category 3 recovery plan, respiratory protection is worn as standard along with suits, boots, gloves and eye protection.
After you describe the problem, each item on the estimate traces back to the category call that justified it. Room by room, that is what makes a recovery plan reviewable rather than a take it or leave it number.
Talk with a restoration specialist
Describe the source, the impacted rooms, and when you first noticed the damage.
What to expect
To help your home recover, here is how we usually handle category 3 cleanup near the United States.
For a practical next step, source and path answer most of the category question before anyone arrives.
Your callFor a practical next step, elapsed time is a category input, and nobody can reconstruct it later.
+5 minutesTo help your home recover, people and pets out of the affected area, then power to it switched off at the panel from dry footing.
+10 minutesTo help your home recover, do not mop, bin anything or move contents around.
+15 minutesRoom by room, we trace the source and path, fix the timeline, take room temperature and humidity, and photograph the evidence.
On arrivalAfter you describe the problem, the category goes in the file with its evidence.
First hour on siteAfter you describe the problem, sealed work area, respiratory protection and the disposal route are set because the category requires them.
First hour on siteUnderstanding the cost
Room by room, we explain the recommended work and price before you approve the job. Room by room, these examples show what may change the estimate.
| Common situation | What the estimate may include | Typical range |
|---|---|---|
| Category 3 cleanup in one room or a small area, removal, cleaning and disinfection | To help your home recover, national estimate. | $2,000 to $4,000 |
| Category 3 cleanup across a finished lower level, removal, cleaning, flood cut and drying | To help your home recover, national estimate for a full contaminated level with disposal and multiple drying zones. | $7,000 to $18,000 |
| Category 3 cleanup priced by affected area | For a practical next step, national estimate for measured affected area at the top of the contamination scale. | $7 to $15 per square foot |
| Category 2 cleanup priced by affected area | For a practical next step, national estimate for soiled water, where cleaning and cushion disposal are added to drying. | $4 to $9 per square foot |
| Category 1 cleanup priced by affected area | To help your home recover, national estimate for clean water, where most materials are dried in place rather than removed. | $3 to $7 per square foot |
| Flood cut drywall and insulation removal, per square foot | Room by room, national estimate for cutting, removing and bagging contaminated wall material and insulation. | $1.50 to $4.00 |
| After hours or overnight dispatch charge | To help your home recover, national estimate for an out of hours dispatch, ahead of any cleanup pricing. | $100 to $400 |
Which category the water is placed in
After you describe the problem, category 1 is extraction and drying. After you describe the problem, category 2 adds cleaning and cushion disposal.
How much of the space is wet porous material
To help your home recover, this is the class question and it prices separately from the category.
How far the category escalated before anyone called
Room by room, a loss caught as Category 1 and dried is a fraction of the same loss assessed as Category 3 on day three.
Height of the wet line on the walls
To help your home recover, this drives drying difficulty, because a taller wet line means more wet surface and more cavity to dry.
Low permeance materials in the assembly
Room by room, hardwood over a subfloor, plaster, or a concrete slab holds bound water that leaves slowly.
Whether the determination is documented
For a practical next step, a documented category is approved and paid.
Why timing matters
After you describe the problem, water can keep moving into nearby materials even when the surface looks dry.
For a practical next step, water never improves on its own.
After you describe the problem, moving up a category adds sealed work area, protection, disposal and material removal.
For a practical next step, as water migrates it wets more of the total surface area of the space, including walls and ceilings.
Room by room, infants, older adults, pregnant household members and immunocompromised people are the reason the standard allows an elevated response.
Helpful service information
To help your home recover, start with the short explanation. After you describe the problem, open a card if you want a little more detail.
Room by room, it sorts water by contamination into three brackets.
After you describe the problem, the category scale comes from the IICRC S500 standard, which is the reference document professional restorers work to.
For a practical next step, category is about the water.
After you describe the problem, category and class get confused constantly, and the difference is genuinely useful. For a practical next step, category is about the water.
To help your home recover, category is assessed at the time of the inspection, not at the moment of the leak.
After you describe the problem, deterioration over time is the part homeowners are rarely told about. To help your home recover, category is assessed at the time of the inspection, not at the moment of the leak.
Help near you
Choose your area below, or call (833) 763-2906 and describe what happened.
You may also need
Our home recovery team removes heavily contaminated water and damaged materials, then cleans and sanitizes affected rooms to reduce serious health risks.
Get a Quote: (833) 763-2906Our home recovery team removes moderately contaminated gray water, then cleans and dries affected materials using precautions appropriate for the source.
Get a Quote: (833) 763-2906Our home recovery team identifies, contains, and removes contaminated water, followed by cleaning and sanitation appropriate for the source and affected materials.
Get a Quote: (833) 763-2906Our home recovery team cleans and sanitizes surfaces affected by contaminated water after extraction and removal of materials that cannot be safely restored.
Get a Quote: (833) 763-2906Our home recovery team identifies the water source, measures visible and hidden moisture, documents damage, and recommends an appropriate cleanup and drying plan.
Get a Quote: (833) 763-2906Our home recovery team uses air movement, dehumidification, and moisture monitoring to dry framing and building materials beyond the visible surface.
Get a Quote: (833) 763-2906Our home recovery team removes sewage water and damaged materials, then cleans and sanitizes affected rooms to address contamination and lingering odors.
Get a Quote: (833) 763-2906Our home recovery team removes a controlled lower section of wet drywall so contaminated cavities can be cleaned, inspected, and properly dried.
Get a Quote: (833) 763-2906Common questions
For a practical next step, grossly contaminated water that can contain harmful agents. Room by room, under the IICRC S500 standard, it covers sewage, water from outdoors at ground level, water that contacted contamination on its way, and lower category water that degraded over time.
Room by room, category 1 is clean water from a sanitary source such as a supply line. After you describe the problem, category 2 is water carrying significant soil, such as appliance discharge or drain water.
For a practical next step, category describes what is in the water. To help your home recover, class describes how hard the space will be to dry, based on how much of its total surface area is wet porous material.
Room by room, by how much of the total surface area of the space, meaning floor, walls and ceiling together, is wet porous material.
Room by room, yes, and this is the part most people are never told. To help your home recover, clean water picks up soil and grows bacteria as it stands, so it is treated as Category 2 within about a day and Category 3 beyond about two days.
For a practical next step, it means the estimate should include sealed work area, protective equipment, removal of absorbed porous materials, documented disposal and a cleaned and dry release.
For a practical next step, no. Room by room, the category condemns porous material that absorbed the water, not the contents of the room.
Talk with a restoration specialist
Describe the source, the impacted rooms, and when you first noticed the damage.
Areas we serve
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